Tiered urgency systems, that’s the answer you seek. I was handling dispatch at one point and the help came out of a surprising source. This article on
dispatching helped me a lot. For starters you can add priorities:
1.Urgent (Red): 2-hour response.
2. High (Yellow): Same-day.
3. Routine (Green): Next 48hrs.
We added auto-prioritization based on client contracts—no more ‘squeaky wheel’ bias. SLA compliance jumped 35%. Clarity > chaos.
