Judge: Remove concrete barriers at coin laundry parking lot Press (Newport News, Va.)]By Matt Sabo, Daily Press (Newport News, Va.)McClatchy-Tribune Information ServicesMarch 22--GLOUCESTER -- A judge on Friday granted a temporary injunction to remove two concrete barriers blocking a Main Street coin laundry parking lot and preventing it from being used as a shortcut by patrons of an adjacent shopping center.The barriers had been installed in August 2012 by the owners of Gloucester U-Do-It Laundry over concerns that customers could be hurt by cars traveling through the parking lot and that the asphalt is being damaged by the volume of vehicles, according to testimony in the hearing in Gloucester County Circuit Court.The Main Street Preservation Trust, which manages the Main Street Shopping Center, sought the removal of the barriers so customers could make the dogleg trip through the parking lot and turn left on Main Street at a traffic signal.Coin laundry owner William Rogers Brown testified that he built the laundromat in 1985 and saw motorists speeding through his parking lot. He testified that he personally saw a person almost get hit in the parking lot and is concerned someone may get injured or killed in the future."And I'm going to be the one responsible," Brown said.Prior to 2003, motorists were barred by the Virginia Department of Transportation from exiting the coin laundry and making a left-hand turn onto Main Street, witnesses testified. But in 2003, a traffic light was installed at the intersection of Main Street and Route 14 allowing the left-hand turn onto Main Street and shopping center customers and postal workers began driving through the coin laundry parking lot to use the light.Jason Messersmith, an attorney representing the trust, said motorists had access to the parking lot for more than 20 years. Since the barriers were installed, customers of the shopping center who want to turn left onto Main Street are forced to use an exit near the Gloucester County Library and cut across two lanes of oncoming traffic, he said.Property manager Mark Mulvaney testified that one tenant, Dollar General, has notified the trust it is considering leaving the shopping center over concerns about access.Judge R. Bruce Long ordered the shopping center to pay the costs of removing and storing the barriers, which is estimated to be less than $1,000.Whether or not the concrete barriers will become a permanent fixture will be decided at a trial. A trial date hasn't been set.___(c)2013 the Daily Press (Newport News, Va.)Visit the Daily Press (Newport News, Va.) at www.dailypress.comDistributed by MCT Information Services

China : Avaya Helps China Southern Airlines Provide Superior Customer Services during Spring Festival Rush (India)]Al Bawaba Ltd.During the recent Spring Festival Rush, Customers of China Southern Airlines may have noticed that it was easier to connect with 95539, the customer service line of the company, compared with past years. They may have found that wait time was shorter, and flight booking was easier. Statistics pointed the same way. Although customer calls increased by as much as 35 percent this year during the Spring Festival Rush, average wait time and abandon rate was reduced dramatically at the 95539 service line.To prepare for the big increase of customer calls during Spring Festival, the most important public holiday in China, China Southern Airlines had deployed Avaya technologies and finished upgrading of the customer call center at 16 branch offices by the end of 2012. The new system adopted a structure that allows central management and allocating of all resources. The status of all contact center agents can be seen at the headquarters, and the incoming customer calls are routed to the agents who can address the inquiries most effectively.With the intelligent routing of the new system, the customer service center can effectively share internal resources and balance work load. The system can automatically predict wait time at each branch, and closely follow status of the agents. If one branch experiences an increase in customer calls, and the predicated wait time would likely exceed the configured level, calls are automatically routed to other less occupied branches. This has effectively reduced wait time, and increased connection rate.The customer service center of China Southern Airlines also set up a task group to ensure superior customer experiences during Spring Festival Rush. Taking advantage of Avaya Call Management System, the task group closely monitored changes of call volumes, wait time and queue list so as to take prompt actions, including optimizing call distribution policies and adjusting agent resources. The 95539 service line achieved connection rate of above 90 percent even when the calls increased to 80,000 per day.Based on the open platform of Avaya, China Southern Airlines also has developed VOS (Voice of Sky) application which enables one-stop services to handle all customer transactions including inquiries, flight booking, payment, member service, etc. This has helped reduced time to process customer request by 20 percent.The Avaya solutions that China Southern Airlines has adopted comprise Avaya Aura Communication Manager, Avaya Aura Experience Portal, Avaya Aura Call Center Elite, Avaya Call Management System, Avaya S8700/S8300 Media Servers, and Avaya G700/G650/G450 media Gateways.

I read your post and wished I'd wirtten it

So much info in so few words. Totlosy could learn a lot.

I see, I supopse that would have to be the case.